Escape Room Prop FAQ

Yes. Hidden Gems works on custom escape room props, puzzle mechanisms, electronic puzzles, controllers, 3D printed parts, fabrication, audio effects, lighting effects, and one-of-a-kind room interactions.

For custom work, start with the Custom Escape Room Props page and share the idea, theme, goal, or player moment you want to create.

A rough idea is enough to start. You can send a description, sketch, photo, reference image, drawing, or basic explanation of what you want players to do and what should happen when they solve it.

Yes. The Custom Builds form allows uploads, so you can include sketches, drawings, screenshots, photos, diagrams, PDFs, or inspiration images that help explain the project.

Timelines depend on complexity, materials, design work, coding, 3D printing, fabrication, testing, and current workload. Simple projects may move faster, while more complex builds may require a longer timeline.

If timing matters, include your deadline when you submit the project request.

Some catalog items may be customizable depending on the product and requested changes. If you see something close to what you need, reach out through Contact Us or Custom Builds and describe what you would like adjusted.

Yes. Custom work may include puzzle logic, controller-style builds, sensors, relays, buttons, locks, lighting, sound triggers, reset behavior, and other electronics or code-based puzzle systems.

You can also compare puzzle types in the guide to electronic vs mechanical escape room puzzles.

Browse ready-made products on the Escape Room Props for Sale catalog page. You can also view product categories for electronic puzzles, mechanical puzzles, audio puzzles, and accessories.

On-site installation is not currently offered unless specifically agreed to in writing. Most products and custom builds ship to the customer and are installed or integrated by the customer or their local team.

Hidden Gems currently ships within the United States only. International shipping may be added in the future.

For more details, review the Shipping Policy.

Custom builds and made-to-order work are generally not refundable once work has begun because they are created for a specific customer project. Before ordering, review the Refunds and Returns Policy for full details.

If you want a product, start with the Catalog. If you have a project idea, use the Custom Builds page. If you are not sure where to start, send a quick message through Contact Us.

Start with the guide on how to choose escape room props. It explains theme fit, reset needs, durability, puzzle type, and when to request a custom build.