Privacy Policy

This Privacy Policy explains how Hidden Gems Escape Room Props collects, uses, stores, and protects information when you visit this website, submit a form, create an account, place an order, request a custom build, upload files, or communicate with us.

By using this website, submitting information, or placing an order, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

Hidden Gems Escape Room Props may collect information that you voluntarily provide through this website, forms, checkout pages, account registration, email communication, or custom project requests.

This information may include:

• Name
• Email address
• Phone number, if provided
• Billing address
• Shipping address
• Order details
• Account login information
• Payment-related information processed through third-party payment providers
• Messages submitted through contact forms
• Custom build descriptions and project details
• Uploaded files, drawings, sketches, images, PDFs, or reference materials
• Any other information you choose to provide

2. Information Collected Automatically

When you visit the website, certain information may be collected automatically through WordPress, WooCommerce, analytics tools, security tools, cookies, hosting logs, or other website technology.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visit
• Referring website or source
• Shopping cart and checkout activity
• Cookie and session information

3. How We Use Information

Hidden Gems Escape Room Props uses collected information to operate the website, process orders, communicate with customers, provide products and services, and respond to inquiries.

Information may be used to:

• Process and fulfill orders
• Ship products
• Send order updates and transaction emails
• Respond to contact form submissions
• Review custom build requests
• Prepare quotes, estimates, or project responses
• Communicate about products, services, or support needs
• Create and manage customer accounts
• Improve website functionality and user experience
• Prevent fraud, spam, abuse, or unauthorized access
• Comply with legal, tax, accounting, or business record obligations

4. WooCommerce and Online Orders

This website uses WooCommerce to support online shopping, cart, checkout, order management, customer accounts, and related e-commerce functions.

When you place an order, WooCommerce may collect and store information needed to process the transaction, including your name, billing address, shipping address, email address, phone number, order details, and account information. WooCommerce provides settings for customer accounts, checkout behavior, privacy notices, and personal data retention. :contentReference[oaicite:2]{index=2}

Payment information may be processed by a third-party payment processor. Hidden Gems Escape Room Props does not intentionally store full credit card numbers on this website.

5. Contact Forms and Custom Build Forms

This website may use Forminator or another form plugin to collect contact messages, project requests, file uploads, and related form submissions.

Information submitted through forms may be sent by email, stored in WordPress, stored by the form plugin, or retained for customer service, project review, quote preparation, and business record purposes.

6. File Uploads

If you upload files through a form, those files may include sketches, drawings, photos, diagrams, PDFs, reference images, room layouts, design concepts, or other project materials.

Uploaded files may be reviewed to understand your request, evaluate feasibility, prepare a quote, communicate about a project, or complete custom work.

Please do not upload sensitive personal information, confidential business information, copyrighted material you do not have permission to use, or anything you do not want reviewed for the purpose of your request.

7. Email Communications

If you contact Hidden Gems Escape Room Props, place an order, submit a form, or request a custom build, we may use your email address to respond, send order updates, provide quotes, ask follow-up questions, or communicate about your request.

Transactional emails related to orders, forms, accounts, or customer service are not the same as promotional marketing emails.

8. Cookies

This website may use cookies and similar technologies to support basic website functionality, shopping cart behavior, checkout, account login, security, spam prevention, analytics, and user experience.

Cookies may help remember items in your cart, keep you logged in, process checkout, detect spam, or understand how visitors use the website.

You can control or disable cookies through your browser settings. Some website features, including cart, checkout, and account login, may not work properly if cookies are disabled.

9. Analytics

This website may use analytics tools to understand website traffic, page views, visitor behavior, and general performance. Analytics information is generally used to improve the website and understand which pages are useful to visitors.

If analytics tools are added or changed, this Privacy Policy may be updated to reflect those tools.

10. Spam Prevention and Security

This website may use spam prevention, CAPTCHA, reCAPTCHA, security plugins, firewall tools, hosting security logs, or similar services to protect the website, forms, checkout, and customer information.

These tools may process technical information such as IP address, browser details, cookies, device information, or user behavior signals to help detect spam, fraud, abuse, or unauthorized access.

11. Third-Party Service Providers

Hidden Gems Escape Room Props may use third-party service providers to operate the website and business. These may include:

• Website hosting providers
• WordPress and WooCommerce plugins
• Payment processors
• Shipping carriers
• Email delivery services
• Form plugins
• Spam prevention or CAPTCHA providers
• Analytics tools
• Security tools

These providers may process information as needed to perform their services. Hidden Gems Escape Room Props does not control the privacy practices of third-party services.

12. How Long We Keep Information

Information may be retained for as long as reasonably necessary to operate the business, complete orders, respond to inquiries, provide customer service, maintain tax and accounting records, resolve disputes, comply with legal obligations, and support future project communication.

WooCommerce includes settings that allow store owners to manage customer account and personal data retention. :contentReference[oaicite:3]{index=3}

Custom project communications, quotes, design notes, and file uploads may be retained if they are needed for project history, future support, repeat orders, business records, or legal purposes.

13. How We Protect Information

Hidden Gems Escape Room Props takes reasonable steps to protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no website, server, email system, payment system, or internet transmission is completely secure. You provide information at your own risk.

14. Selling Personal Information

Hidden Gems Escape Room Props does not sell customer personal information.

Virginia law also includes restrictions related to merchants selling purchaser information gathered in connection with certain sales without notice. :contentReference[oaicite:4]{index=4}

15. Children’s Privacy

This website is not intended for children under 13 years old. Hidden Gems Escape Room Props does not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information through this website, please contact us so the information can be reviewed and deleted where appropriate.

16. Your Privacy Choices

You may contact Hidden Gems Escape Room Props to request access to, correction of, or deletion of certain personal information we maintain about you, subject to legal, tax, accounting, security, order-processing, dispute-resolution, or business record requirements.

If you are covered by a state privacy law, you may have additional rights regarding your personal data. The Virginia Consumer Data Protection Act provides certain consumer rights and requires businesses covered by the law to provide secure and reliable means for consumers to submit privacy requests. :contentReference[oaicite:5]{index=5}

17. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not a consistent industry standard for responding to Do Not Track signals, this website may not respond to those signals in a specific way.

18. Links to Other Websites

This website may contain links to third-party websites, services, or platforms. Hidden Gems Escape Room Props is not responsible for the privacy practices, content, or policies of third-party websites.

19. Updates to This Privacy Policy

Hidden Gems Escape Room Props may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

20. Contact Information

Questions about this Privacy Policy or privacy-related requests may be sent through the Contact Us page or by email at:

support@hgescapeprops.com